The Challenge
Manual appointment booking was time-consuming and error-prone. Medical staff spent hours on phone calls, and scheduling conflicts led to no-shows.
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AI Calling & Booking Agentt
An AI calling agent configured with Twilio and Retell AI on a virtual number. Books medical appointments with users on Google Calendar. short
TwilioRetell AIGoogle CalendarGoogle SheetsPython
Overview
Project at a Glance
An AI calling agent configured using Twilio and Retell AI on a virtual number. It connects to Cal.com for calendar integration, uses ElevenLabs voice + GPT for realtime conversation, and books medical appointments automatically. Long description.. An AI calling agent configured using Twilio and Retell AI on a virtual number. It connects to Cal.com for calendar integration, uses ElevenLabs voice + GPT for realtime conversation, and books medical appointments automatically. Long description... An AI calling agent configured using Twilio and Retell AI on a virtual number. It connects to Cal.com for calendar integration, uses ElevenLabs voice + GPT for realtime conversation, and books medical appointments automatically. Long description....
Tech stack
TwilioRetell AIGoogle CalendarGoogle SheetsPython
How We Delivered
The Solution
- AI voice agent with Twilio + Retell AI
- Cal.com calendar integration
- HIPAA-aware flows with SMS/email reminders
- Fallback handoff and conversation analytics
Results
- 80% reduction in booking time
- Eliminated scheduling conflicts
- 24/7 appointment availability
- Improved patient satisfaction
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